Privacy Policy

Last Updated: 01.10.2024

Introduction

Succulent Shop (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website gift.succulent.my (the “Site”) and make purchases from us. Please read this policy carefully. By using our Site, you consent to the practices described in this policy.

Information We Collect

We collect several types of information to provide and improve our services, including:

  1. Personal Identification Information:
    • Contact Information: Name, email address, billing address, and shipping address.
    • Payment Information: Credit/debit card numbers, expiration dates, and security codes (processed through secure payment gateways).
    • Account Information: Username, password, and account preferences.
  2. Non-Personal Identification Information:
    • Device Information: IP address, browser type, operating system, and device identifiers.
    • Usage Data: Pages visited, time spent on the Site, and referring website addresses.
  3. Cookies and Tracking Technologies:
    • We use cookies, web beacons, and similar tracking technologies to enhance your experience. Cookies are small files placed on your device to help us understand how you use the Site and to improve our services. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We may use the information we collect for various purposes, including:

  • Order Processing: To process and fulfill your orders, including sending confirmation emails and tracking information.
  • Customer Support: To respond to your inquiries, troubleshoot issues, and provide assistance.
  • Personalization: To customize your shopping experience based on your preferences and previous interactions.
  • Marketing Communications: To send you promotional materials, newsletters, and special offers, if you opt-in. You can unsubscribe from these communications at any time.
  • Analytics and Improvement: To analyze usage trends, monitor site performance, and enhance our products and services.

Legal Basis for Processing Personal Data

We will only collect and process your personal data when we have a legal basis to do so, including:

  • Consent: When you provide your consent for us to process your personal data for a specific purpose.
  • Contractual Necessity: When processing is necessary for the performance of a contract with you.
  • Legal Obligation: When we are required to comply with a legal obligation.
  • Legitimate Interests: When it is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Site, conducting our business, or servicing you. These may include:
    • Payment processors (e.g., Hitpay, Molpay)
    • Shipping companies (e.g., Gdex,Poslaju)
    • Marketing and analytics partners
  • These providers are required to keep your information confidential and use it only for the purposes we specify.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Data encryption during transmission (SSL/TLS)
  • Secure storage of payment information
  • Regular security assessments and audits

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access: The right to request copies of your personal data.
  • Correction: The right to request correction of any inaccurate or incomplete data.
  • Deletion: The right to request deletion of your personal data, subject to certain exceptions.
  • Restriction: The right to request restriction of processing your personal data.
  • Data Portability: The right to request transfer of your personal data to another organization, or directly to you, in a structured, commonly used format.

To exercise these rights, please contact us at contact@succulent.my.

Children’s Privacy

Our Site is not intended for children under the age of 16 years old. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 16 years old, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically for any changes. Your continued use of the Site after changes have been made constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Succulent Shop
547B, Jalan Wee Hein Tze, 11200 Tanjung Bungah, Penang
+6012 9530154
contact@succulent.my